Warranty for balcony glazing systems

Scope of Warranty

The warranty includes repair of defects caused by material and workmanship and the materials used in the repair.

Warranty Preconditions

The warranty is valid provided that the customer approves the delivery. If the customer is not present at the time of installing and does not make a complaint within seven (7) days of the installation, the delivery is considered as accepted and the warranty period begins.

Warranty Period

The warranty period begins once the warranty preconditions are fulfilled. The warranty period is five (5) years for materials, workmanship and two (2) years for installation (installation only by Lumon Companies) starting from the product acceptance or introduction.
The manufacturer guarantees availability of spare parts for 10 years after having stopped producing the product.

Warranty period of blinds is two (2) years. Blind manufacturer grant a warranty.

Restrictions of Warranty

Warranty does not cover

  • cleaning after delivery of work results or actual introduction
  • work resulting from the balcony glazing and the associated structures getting dirty in course of time
  • breaking caused by incorrect use or malicious damage
  • adjustments, repair and replacement of parts due to normal wear and tear, negligence on behalf of the customer or the resident, or incompliance with the user instructions.
  • damage due to subsidence of structures, abnormal strain to the glazing, a sudden nonpredictable
    event effecting the product, or a natural catastrophe.
  • alterations, repair or re-installation unapproved by the manufacturer or the retailer
  • blinds or other accessories, or separate complementing structures
  • patterns that may occur in the surface of toughened glass
  • solutions that do not comply with Lumon technical file

It is not allowed to coat toughened safety glass with film. If the film is attached Lumon Oy is not in charge of costs and damages which is caused of glass panes breaking or dropping.

Glass has been toughened according to standards EN 12150-1 and EN 572-8.